Cancellation, Return & Exchange Policy

At Fashion Needles, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Please read our Cancellation, Return, and Exchange Policy carefully before making a purchase.

1. Order Cancellation Policy

Before Shipment:

  • You can cancel your order within [Insert Timeframe] hours of placing it by contacting our customer support.

  • Once the order is processed for shipping, cancellations will not be possible.

After Shipment:

  • If the order has already been shipped, cancellation is not available. However, you may request a return after receiving the product.

2. Return Policy

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags, packaging, and invoices intact.

  • Return requests must be made within [Insert Days] days of delivery.

  • Certain items, such as sale items, accessories, undergarments, and customized products, may not be eligible for return.

How to Request a Return:

  1. Contact Us – Email us at [Insert Email] or call [Insert Phone Number] with your order details and reason for return.

  2. Approval & Instructions – Once approved, you will receive instructions on how to return the item.

  3. Return the Product – The item must be shipped back to us at the given return address. Customers may be responsible for return shipping costs unless the item is defective or incorrect.

  4. Refund Processing – Once we receive and inspect the item, refunds will be processed within [Insert Timeframe] business days to the original payment method or as store credit.

Important Notes:

  • Shipping charges (if any) are non-refundable.

  • If the returned product does not meet our return conditions, we reserve the right to deny the refund.

3. Exchange Policy

We allow product exchanges under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • Exchange requests must be made within [Insert Days] days of delivery.

  • Exchanges are subject to availability. If the requested item is unavailable, we may offer store credit or an alternative product.

How to Request an Exchange:

  1. Contact Us – Reach out to our customer support team with your order details.

  2. Approval & Instructions – Upon approval, you will receive instructions on returning the item.

  3. Exchange Processing – After we receive and inspect the item, we will ship the replacement product.

4. Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within [Insert Days] days of delivery with images of the issue. We will arrange a replacement or refund at no additional cost.

5. Contact Us

For any queries regarding cancellations, returns, or exchanges, please contact our customer support:

📧 Email: info@fashionneedles.com
📞 Phone: 085954 90062

We are committed to ensuring a smooth and hassle-free shopping experience at Fashion Needles.